Slow Down While Accepting Payment
I told myself, "From now on you record like a movie how your customers got their money on their pockets, laid it on the counter, and you make sure they got their change, so that you can tell them the whole story like an airplane black box. (A CCTV camera is better then.)
One beautiful early morning something unexpected happened. I gave the customer her packaged good, and she left without paying. I called on her that she's not yet paid, while she insisted all along that she already paid me. What really happened?
While I was packing her goods, her small child is menacing her for a chocolate she doesn't want to buy for a reason, but end up still buying it, and unconsciously opened her purse and paid me the chocolate, gave the chocolate to the kid and slipped unconsciously her other payment back to her purse, got the packaged good and left. You can see how haggard she was to go back home already because she's carrying too much goods bought from other stores.
That's really bad for over the counter stores without any cash register to show and double check the machine for the paid purchase.
It irritated me to slow down my selling, at least when its payment time. Because you never want any negative experiences to shoo away your customers like this one, you have to be ingenious and help them to avoid confusion.
One beautiful early morning something unexpected happened. I gave the customer her packaged good, and she left without paying. I called on her that she's not yet paid, while she insisted all along that she already paid me. What really happened?
While I was packing her goods, her small child is menacing her for a chocolate she doesn't want to buy for a reason, but end up still buying it, and unconsciously opened her purse and paid me the chocolate, gave the chocolate to the kid and slipped unconsciously her other payment back to her purse, got the packaged good and left. You can see how haggard she was to go back home already because she's carrying too much goods bought from other stores.
That's really bad for over the counter stores without any cash register to show and double check the machine for the paid purchase.
It irritated me to slow down my selling, at least when its payment time. Because you never want any negative experiences to shoo away your customers like this one, you have to be ingenious and help them to avoid confusion.
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